Reference

Terms and Conditions That Govern Your menar188 Account

These terms set out the rules that apply when you open and use your menar188 account, including how wallet transactions via DANA, OVO, and GoPay are handled and what eligibility means for your region.

Account eligibility requiredDANA, OVO, GoPay coveredIndonesia-region access rulesSubject to local law
menar188 Terms and Conditions That Govern Your menar188 Account
CONTACT FOR TERMS

How to Reach Us About These Terms

If any section of these terms is unclear or you believe a rule has been applied incorrectly to your account, reach out through the channels below. Our team handles account and policy questions; please have your account ID ready when you contact us so we can locate your record quickly.

Live Chat Open the chat window inside your account dashboard. Describe your terms concern and our team will pull your account record and respond directly.
Email Support Send your query to our support address listed on the Contact page. Include your registered email and a clear description of the terms clause in question.
Help Centre The Help Centre holds written answers to common terms questions, including wallet rules for DANA, OVO, and GoPay and how account suspension decisions are made.
HOW WE HANDLE THIS

Account Security and Policy Commitments

These commitments explain the specific practices behind the terms — what we do with your account data, how we handle cookies, who can request a change, and what to do if something looks wrong on your account.

Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. You can request a summary of stored data via live chat.

Cookie Use

We use session and preference cookies to keep your account logged in and remember your wallet choice — DANA, OVO, or GoPay — between visits. You can adjust cookie settings in your browser.

Account Security

Your account is protected by password and OTP verification at login. If you notice an unrecognised session, go to account settings and end all active sessions immediately, then contact support.

Requesting Changes

To correct personal details or update your registered wallet, submit a request via live chat with your account ID. Changes to payment details require identity re-verification before they take effect.

Frequently Asked Terms and Conditions Questions

These are the questions we get most often about our terms — covering account eligibility, wallet use, what happens when terms change, and how to act on your rights.

Yes. The terms cover every payment method on the platform. DANA, OVO, and GoPay transactions are all subject to the same verification and withdrawal rules stated here.

We post the updated version on this page and may notify you by email. Continuing to use your account after the update date means you accept the new terms without a separate signature.

Contact us through live chat or email with your account ID and a request to close. We will process the closure and confirm any pending wallet balance before the account is deactivated.

Yes. Send a data request through live chat with your registered email. We will compile your account record and respond within the period required by applicable law in your region.

It means access to the platform and specific features is only available where local law in your region allows it. We cannot confirm eligibility on your behalf — that is your responsibility to verify.

Reach our support team via live chat inside your account dashboard. Quote the specific clause and your account ID so the team can review your case and respond with a clear explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.